Going Mental

[Kendra]

HI Guys

I don't know if anybody has had this problem before, but I can't log in.

I try to log in and it asks for the Security code as normal but when I put it in I get this message

So I do what it says and it comes back up again

Has anybody had this issue before?

I've raised a support case and it said my user name but I don't know how because I couldn't log in to the website because because my card didn't work.

This is crazy

I cant get into the game!!!!!!!!!!! Very frustrating

 

[WangXiang]

It is possible to send a message without logging in. Have you tried this?
Entropia Universe - Contact Support

 

[Izz]

Not sure K? I don't use the card so Ive never seen that before...hmmmmm ::: maybe give it a :upsidethehead:lol

 

[Kendra]

It is possible to send a message without logging in. Have you tried this?
Entropia Universe - Contact Support

Thanks Wang that's what I've done so hopefully they'll sort something out

 

[Maximus Cashicus]

If u go to pcf, put in gold card and u will see a similar page as your problem, it says to make sure to go to login issues and give your last 2 codes to help speed it up. I dunno if they will be on tonight, hope so

 

[Curd]

Be glad you have a gold card. Typically two codes are required to resynch the card after too many failed attempts. To be on the safe side maybe also change your password once support has sorted out the problem.

 

[sluggo]

I would be leery of putting my codes on a website anywhere. Not saying PCF is up to any no good but that's just kind of asking for it.

Ive seen that before if for some reason your card lost sync with their server. If you tried too many times and failed, even if you are not trying to log in and did your card / reader a few times it cycles it w.o cycling the server sort of.

Try it but generally you will end up having customer support help you out of that.

sluggo

Edit: Let me add, if someone somehow got your password and tried to log in then were asked for the security number and failed it too many times, that can possibly cause that too. Id change passwords if I were you once you get back in as recommended above.

 

[Maximus Cashicus]

Oh I meant there's a thread on pcf detailing what to do, u put the codes in your support case but in the login issues subsection of the official ma site.

 

[Tilaras]

what you need to do, is when that comes up, put in one set of codes at the top line, and then a second set of codes in the bottom line, so that the server can resync with the reader codes, if that doesnt work, then yes you will need to contact customer support and they will sort you out...
as for going mental... you are a Lunartic....

 

[John Strike X3]

It happens a lot unfortunately. You still can log in to your website but can only access support. All other options are locked, so if u try to depo or change details it will ask for code.

I didn't had this problem yet but i know lot of ppl did. Hope support helps soon.

 

[Kendra]

Thanks a lot for all the advice guys it was very helpful

You still can log in to your website but can only access support. All other options are locked

That explains how it knew it was me

The support team got back to me and they are going to sync the card for me so I should be in soon

 

[Kendra]

Hey guys. I finally got into the game yesterday. So I missed all the fun of the week end.
Thanks for Everything
K

 

[Maximus Cashicus]

Good to hear u got in Kendra, welcome back

 

[Kendra]

Thanks ;)

 

[New York Rose]

Maybe they thought you shop far too much and put in an extra layer for your benefit..LOL I am glad you got it sorted ..:grouphugillowfight:

 

[Kendra]

Maybe they thought you shop far too much and put in an extra layer for your benefit..LOL I am glad you got it sorted ..:grouphugillowfight:

lol aint nobody goin to get those shoes

 

[sluggo]

I thought I heard new shooz horse clomping around the Hub earlier

Welcome back!
sluggo