A number of Entropia Universe participants have reported issues in using Visa/Mastercard payment cards for deposits in the Entropia Universe Webshop.
While card payments are very complex with several involved parties, our payment provider Nets has informed MindArk that they have identified a technical issue related to a number of rejected purchases during the last few months. This issue should now be resolved.
Separately, some Entropia Universe participants have experienced issues related to the 3D Secure security protocol. With 3D Secure, payments are always verified independently from the card information by various methods of two-factor authentication, e.g. an extra login on the card issuer’s website, a verification text message, or some other means.
While 3D Secure and two-factor authentication have become mandatory for all payments in Europe, some international card payments still fail due to issues related to 3D Secure. MindArk recommends that all customers that experience problems with their Visa/Mastercard purchases on the https://account.entropiauniverse.com website to verify with their card issuer that the card can be used for international payments, and that 3D Secure is enabled for the card.
For payments with the ‘new card’ option, Entropia Universe support has also identified a technical issue where browser ad-block software may interfere with the payment process in the Nets payment interface. This typically is displayed as an endlessly spinning wheel. To resolve this issue, it is recommended to disable the ad-block plugin for the https://account.entropiauniverse.com site and try again. MindArk has no control over this aspect of the payment process, and cannot resolve this issue through changes to the payment website.
Participants who still experience problems using Visa/Mastercard on https://account.entropiauniverse.com are advised to file a support case and attach screenshots that show relevant error messages or faulty states in the payment process.
We apologize for any inconvenience regarding the issues related to Visa/Mastercard payments and we are grateful for your ongoing patience and support.
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While card payments are very complex with several involved parties, our payment provider Nets has informed MindArk that they have identified a technical issue related to a number of rejected purchases during the last few months. This issue should now be resolved.
Separately, some Entropia Universe participants have experienced issues related to the 3D Secure security protocol. With 3D Secure, payments are always verified independently from the card information by various methods of two-factor authentication, e.g. an extra login on the card issuer’s website, a verification text message, or some other means.
While 3D Secure and two-factor authentication have become mandatory for all payments in Europe, some international card payments still fail due to issues related to 3D Secure. MindArk recommends that all customers that experience problems with their Visa/Mastercard purchases on the https://account.entropiauniverse.com website to verify with their card issuer that the card can be used for international payments, and that 3D Secure is enabled for the card.
For payments with the ‘new card’ option, Entropia Universe support has also identified a technical issue where browser ad-block software may interfere with the payment process in the Nets payment interface. This typically is displayed as an endlessly spinning wheel. To resolve this issue, it is recommended to disable the ad-block plugin for the https://account.entropiauniverse.com site and try again. MindArk has no control over this aspect of the payment process, and cannot resolve this issue through changes to the payment website.
Participants who still experience problems using Visa/Mastercard on https://account.entropiauniverse.com are advised to file a support case and attach screenshots that show relevant error messages or faulty states in the payment process.
We apologize for any inconvenience regarding the issues related to Visa/Mastercard payments and we are grateful for your ongoing patience and support.
Continue reading...